More than ever, consumption patterns are becoming more modern, and consequently, so are customer service methods. As a result, conventional customer service is becoming outdated, and SAC 2.0 is losing ground to the more recent SAC 3.0. But what is the difference between SAC 2.9 and SAC 3.0? That is what we will find out in this article! As mentioned above, traditional customer service no longer meets all consumer needs. Speaking of consumers , it is important to highlight that the terminology SAC 3.0 emerged in the internet age along with a new type of consumer: the 3.0 consumer. However, before we get to the most recent customer service process on the market, it is worth making a brief historical summary of the evolution of Customer Service. For those who are more familiar with the subject: SAC.
What is SAC?
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The was to meet the need for Switzerland Mobile Number List a specific service channel between the customer and the company. Therefore, we can say that SAC acts as a bridge of solutions! To achieve success in selling your products/services, the entrepreneur needs to understand the pain points of their consumers and that is why a good service channel is so necessary. Tip: listening to what the customer has to say, their feedback and even their complaints can be a great asset when it comes to understanding what your audience really expects from your company.
SAC 1.0: where it all began!
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The traditional service called SAC 1.0 was marked by a series of bureaucracies, making a Belgium Phone Number List small question a tedious process for the consumer. Traditionally, traditional SAC service was carried out via telephone contact. A simple question became something highly tedious. Thus, the market understood the need for a more dynamic channel that would make life easier for its customers. With the evolution of technology, SAC reinvented itself and more than that: it modernized its processes!
